FAQ

Frequently Asked Questions


Q: Do you still offer laboratory support services?

A: Yes and no. Where we have existing relationships, we continue to work work alongside those labs. But mostly our support services are indirect, where we assist doctors and hospital labs with coordinating meaningful tests in the toughest cases.

Q: Do you accept credit cards?

A: Yes, we accept Visa, Mastercard, AmEx, and Discover. In fact, we try our best to keep services priced so lab managers can retain decision making authority and use a purchase card. A 3.5% service fee is charged by our point-of-sale system on all credit card transactions, but this fee can be avoided by using any other payment method.

* For your security, we do not accept credit card information via email or the website. You may use our secure card reader while we are on-site, or communicate payment over the phone.

Q: Is this legal? Do you comply with the FDA?

A: We do not break or bend any laws. We work exclusively within established science and evidence-based medicine. We simply understand how to navigate the ins and outs of the system in your favor. In many cases, the FDA will be the agency giving final approval of your case. The FDA is very responsive to exceptional cases, with over 99% seeing approval in under 24 hours of submission. This is because they prefer to modify proposals if necessary instead of say no. the hang-ups usually happen much earlier in the process (doctor refusal, IRB, pharmaceutical manufacturer, or drug sponsor).

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