FAQ

Frequently Asked Questions


Q: Do you sell any instruments?

A: No. Selling and maintaining instruments are conflicting goals. We find that customers get better service when engineers don’t double as sales representatives. However, we do have solid relationships with authorized equipment vendors, and can make unbiased recommendations suited to your needs. If you’re about to make an acquisition, check with us and we can help you secure a good deal. Price ranges can be very hard for the occasional buyer to gauge, and we’ve even seen high profile companies get swindled while being told they were receiving a “preferred discount”.

Q: My discontinued / custom instrument needs work. Can you help?

A: Chances are very good that we can. We have the tools and experience to perform mechanical and electrical repairs to many systems on-site. Replacement parts for discontinued instruments can often be obtained from used instrument refurbishers (the equivalent of a lab instrument junkyard). Custom instrumentation is almost always serviceable – it typically doesn’t have the proprietary issues found in mass‑produced systems.

Q: Do you accept credit cards?

A: Yes, we accept Visa, Mastercard, AmEx, and Discover. In fact, we try our best to keep services priced so lab managers can retain decision making authority and use a purchase card. A 3.5% service fee is charged by our point-of-sale system on all credit card transactions, but this fee can be avoided by using any other payment method.

* For your security, we do not accept credit card information via email or the website. You may use our secure card reader while we are on-site, or communicate payment over the phone.

Q: Do you meet (insert standard here)?

A: Prepare for some alphabet soup.

  • We adhere to GLP, which are Good Laboratory Practices.

  • All of our services are compliant with ISO 9001:2015

  • Our calibrations are compliant with both 9001:2015 and ISO 17025:2005, and are performed with NIST traceable standards.

  • Our services are always compliant with all regulatory agencies which govern your site, such as the FDA, EPA, DHS, etc.

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